Red Robin Gourmet Burgers

We went there for my son's birthday dinner. It was very packed which is expected on a weekend. The gentleman at the front said since it's his birthday he could get a free gourmet burger. Wait time was suppose to be 25 mins but we waited around 45, people who came in after us was somehow seated before us with the same amount of guests. When we were finally seated the table & floor especially was filthy then the waitress informed us that my son couldn't get a free gourmet burger but they would do the birthday song and a sundae. My son didn't get any of that, instead we got crappy service and we didn't even get everything we ordered! Food was good, service crappy! Very disappointed!

I always call in for Take out for m boyfriend and he is very picky on how we order take out food. They have never messed up on ant of my orders and i always have my extra dressings that i ask for. Not many places make sure you have everything.But they do.My food is always ready in the fifteen min like they tell me.I never have to wait.I want to thank the bar staff for everything and all there hard work.